Top 10 best rated cheap  Call Center Headsets reviews to buy

Best Call Center Headsets to Buy in 2020 [Updated]

Last updated: Sep 19, 2020 By Jamie


top rated Models tested 37 Models Considered
hours of research 35 Hours of Research
experts interviewed 11 Experts Interviewed
best Reviews Analyzed 87 Reviews Analyzed

If you’re questioning, what is the Best Call Center Headsets for Daily Use? You’re at right place. Well finding the good one isn’t an easy task. So we’ve consulted top experts who has in and out knowledge about it. After testing a couple of products, our team listed down top 10 valuable items which performed a lot better than the rest hundreds of options.

Our team spent tons of hours in order to find out the best option available right now in the USA market. An increasingly popular option is a Mpow 071 USB Wired, which is unbeatable in case of reliability and performance. However, if you have a low budget or wanna save some bucks, you can check out Jabra PRO 920. In both, you’ll get all those features which you expect in Call Center Headsets.

To ease your work and save your time, we created a comparison table of Top 10 Best Selling Call Center Headsets. All the products are sort based on expert’s reviews.

Top 10 Best Call Center Headsets Reviewed : Top Selling in USA 2020


1st Place

Mpow 071 USB Wired
Mpow 071 USB Wired

By Mpow

9. 7

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Best Value

Jabra PRO 920
Jabra PRO 920

By Jabra

9. 5

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Andrea Communications NC-185VM
Andrea Communications NC-185VM

By Andrea Communications

9. 1

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Jabra UC Voice 550
Jabra UC Voice 550

By Jabra

8. 8

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Plantronics HW540 EncorePro
Plantronics HW540 EncorePro

By Plantronics

8. 6

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Plantronics 202580-01 Wired
Plantronics 202580-01 Wired

By Plantronics

8. 2

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Sennheiser Century SC 630 USB ML
Sennheiser Century SC 630 USB ML

By Sennheiser Consumer Audio

8. 0

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Sennheiser OfficeRunner
Sennheiser OfficeRunner

By Sennheiser

7 .7

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Top 10 Best rated Call Center Headsets in USA 2020 : Read Detailed Reviews

For convenience, we have listed down the Top 10 Best Call Center Headsets of 2020 which we reviewed.

After investing a lot of time, here we list down top Best Call Center Headsets with their Key Features. All of them are crushing the USA market. Without any further delay, let’s check them out:-

#1 Mpow 071 USB Wired – Best & Top rated Call Center Headsets

Color:Black Stereo Audio performance With the superior 40mm driver and skilled sound processing, Mow USB headset is capable of delivering crisp, high-definition audio with clear, balanced tone while you are conversing on Skype Notes: 1 Please point your mouth to the microphone to achieve best conversation effect.

best Mpow 071 USB Wired reviews
Key Features
  • Make sure this fits by entering your model number.
  • Crystal clear chat headset built in unidirectional microphone which can be twisted discretionarily picks up your voice loud clear. reduces unwanted background noise for clear conversation. great ideal for dragon speak rosetta stone program online courses skype chat call center conference calls webinar presentations and more.
  • Exclusive 2 in 13. 5mm jackusb plug control the 3. 5mm jack audio cable can be detached from the control box which gives you an additional connection option for phones and tablet. or you can use the usb plug with control box to work with pc. long headsets cord offers flexibility to move around.
  • Noise reduction sound card easy access control convenient inline volume switch micspeaker mute for easy access. a built in noise reduction sound card of the control box lower noise output from devices. provide outstanding audio on both transmit and receive.
  • Extended wear comfort headband fluffy ear pads pad with memory foam and wrapped by skin friendly protein leather. comfortably fit your head with the adjustable steel slider. gentle reminder depending on your headear sizeshape it may be a little tight for someone to wear which is designed to avoid sound leakage. in case of that and to get both audio and wearing comfort please take off the headphone every 1 2 hrs. to get your ears relax and protect them from muggy environment in use.
  • Multi purpose wide compatibility this headset can be used mainly for chatting secondarily for music and if needed as a backup to a priority gamer headsetit is not specially designed for gaming please dont compare it with professional gaming headsets. wide compatible with windows 20007810xpvista mac os x ios android tablet pc.

#2 Jabra PRO 920 Call Center Headsets 2020

Size:Mono Speaker  |  Style:Pro 920 The Jabra PRO 920 is a professional grade wireless headset designed for maximum performance at an entry-level price Now, everyone can experience wireless productivity and freedom – without worrying about the budget.

cheap Jabra PRO 920 2020
Key Features
  • Make sure this fits by entering your model number.
  • Simple desk phone connectivity for an ideal first wireless headset
  • Noise cancelling microphone and hd voice deliver better customer conversations
  • All day use around the office with 8 hours battery time and up to 120 meters395 feet range
  • Optimized for use with all leading desk phones
  • Easy to deploy and manage. pre charged base enables you to make calls straight away

#3 Andrea Communications NC-185VM

Style:USB Headset High Fidelity Stereo USB Computer Headset with Noise Canceling Microphone and Volume/Mute Controls SKU C1-1022600-50 Andrea Communications noise canceling computer headsets deliver a high fidelity audio experience with the highest voice recognition industry rating from Nuance Andrea’s USB solution bypasses your desktop or laptop computer’s integrated sound system, providing increased intelligibility and performance of microphone input and stereo speaker output for all of your digital audio applications including VoIP and speech recognition programs.

powerful Andrea Communications NC-185VM
Key Features
  • Make sure this fits by entering your model number.
  • High fidelity stereo usb computer headset with andreas noise canceling microphone technology and volumemute controls.
  • Pro flex wire microphone boom for accurate microphone placement.
  • Windsock for minimal breath popping.
  • 40mm speakers with cd quality deep base sound and large comfortable ear cushions.
  • Stainless steel adjustable headband.
  • Extra long 8 foot shielded cable with inline volume and mute controls.
  • Reversible for left or right side usage.
  • Folds flat for storage.

#4 Jabra UC Voice 550 2020

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reliable Jabra UC Voice 550
Key Features
  • Make sure this fits by entering your model number.
  • Hd voice high quality audio for crystal clear conversations enjoy high definition sound with hd voice and get crystal clear intelligible communication
  • Peak stop peak stop technology immediately removes potentially harmful loud sounds or tones before they reach your ears and keeps the sound level within the safe range to protect your hearing
  • Uc plug and play jabra devices feature intuitive call control and seamless connection to all leading uc applications and softphones.
  • Noise canceling microphone reduces unwanted background noise and the noise canceling microphones reduce unwanted background noise and are ideal in crowded and noisy open office environments.
  • Flexible boom arm tip for optimal positioning the jabra uc voice 550 headset has a flexible boom tip arm to ensure the ideal microphone placement.

#5 Plantronics HW540 EncorePro Cheap and affordable

The Jabra UC Voice 550 is a full-featured stereo headset ideal for professional users who need comfort and reliability Padded headbands, wideband sound, and noise cancelling microphones deliver professional grade performance.

top selling Plantronics HW540 EncorePro
Key Features
  • 3 in 1 headset allows you to choose your wearing style
  • Freeing your hands for typing and writing increases productivity
  • Flexible microphone for optimal voice clarity
  • Soft foam ear cushions provide all day comfort with the hw540
  • Laser welded construction for unbeatable toughness
  • Mono black wired over the head monaural supra aural
  • Comfortable wideband for all day use
  • Fits over head over ear or behind head for pleasant positioning
  • Connects to your pc or phone with additional adapters sold separately

#6 Plantronics 202580-01 Wired

Enjoy comfort all day long with this Wideband audio headset Wear over the head, over the ear or behind the head for a pleasant position that’s most comfortable to you Use this premium headset with the Plantronics USB adapter DA45 (Sold separately) to connect to your PC Plantronics audio processor (m22-sold separately) is required for use with Phone.

top best Plantronics 202580-01 Wired
Key Features
  • Ease of use and portability.connectivity technology wired
  • Premium pc audio
  • Audio performance
  • Hearing protection
  • For noise canceling slide the button towards anc

#7 Sennheiser Century SC 630 USB ML

Blackwire C725 headset.

buy Sennheiser Century SC 630 USB ML
Key Features
  • Make sure this fits by entering your model number.
  • Designed with skype in mind for professionals using skype for business who require a consistently excellent hands free communication solution
  • Hd sound powered by a neodynium speaker for legendary sennheiser hd sound to ensure a clearer and more natural voice audio experience
  • Easy disconnect simple quick release mechanism made to withstand the repetitive plugging and unplugging of shift changes
  • Noise cancelling technology filters out all unwanted background noise for crystal clear conversations on calls
  • State of the art materials stainless steel hinges brushed aluminum parts vectran reinforced cables defend your headset against everyday use
  • In line call control unit answer or end your calls control the volume mute your mic and redial calls all directly from your headset
  • Peace of mind with a 2 year warranty on all headsets including batteries you never have to worry about the quality of your usb business headset
  • All day comfort large leatherette ear pads and unibody headband construction are built for maximum strength at stress points to ensure a comfortable experience
  • Activegard technology ensures protection against acoustic injury caused by sudden sound bursts on the line
  • Easy transporation with foldable ear cups and the accompanying carrying case bring your business headset wherever work takes you

#8 Sennheiser OfficeRunner

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mini Sennheiser OfficeRunner
Key Features
  • Increased productivity all the benefits of the officerunner and the added benefit of remote answering. take your officerunner on a walk around the office and never worry about missing a call or running across the room to answer. just a simple click of a button and your caller will never know the difference
  • Programmable tones not all desk phones are equal. not to worry the handset lifter allows you to program in your specific ring tone to ensure youll always get a beep in your ear when youve got a call coming in. yes even if you are getting coffee in the breakroom
  • Long lasting 12 hours of talk time ensures you can be hands free all day without charging even during overtime
  • Noise canceling microphone blocks out unwanted background noise in the office
  • Built to last 3 year full replacement warranty


Style:SC 630 USB ML New Century headsets offer superb sound in a high-quality durable design All feature Sennheiser voice clarity and ultra noise-cancelling microphone for an incredibly accurate and clear listening experience With a comfortable fit that lasts all day and a solid sense of quality, Century is built to sound superb, look stunning and outlast the competition – in even the toughest contact center or office environment.

best  reviews
Key Features


Color:Professional Bundle The OfficeRunner is the top of the line wireless office headset offered by Sennheiser, offering an upgrade in sound quality, range and comfort over Plantronics CS540 or other CS Series headsets and Jabra headsets WIRELESS OFFICE HEADSET FEATURES 400 Foot Range 12 Hour Talk Time Best Quality Wireless Headset BEST LONG RANGE WIRELESS OFFICE HEADSET The OfficeRunner wireless office headset lets you talk on the telephone comfortably up to 400 feet away from your desk phone or PC with its long range wireless capability.

best selling
Key Features

Buying Guide: How to Buy the Best Call Center Headsets

Either you know about it or not, – “which Call Center Headsets is best for you” – is the common question. Well, the answer depends on your requirements. As it is not a small investment, we first request you to analyze your expectations level, budget and requirements.

However, buying a single product from hundreds of options is a not easy task. So, we have provided a detailed information on how to choose a Call Center Headsets – which will help you take the correct decision.

1. Quality and Durabiity

It is important to check the reliability and quality of the material used in it. Since you’re going to use the Call Center Headsets for a long time, make sure that the overall build quality is good. It should be sturdy, rust proof and should not be flimsy.

2. Brand Reputation

As with any product, one of the big indicators of how likely you are to be happy with a product long term is brand reputation. Trusted brands that use high-quality materials and commit to solid construction will manufactures Call Center Headsets that are likely to perform better and last longer.

However, you will find a few main brands that are dominating the Call Center Headsets market. These brands not only stand above the others, but have a reputation for creating quality products. We dug into the consumer reviews for models made by each brand to get a clearer idea of what customers think about their products.

3. Value for Money

Of course, we want to make sure that you’re getting the Best Call Center Headsets in you budget. We eliminated more than 12 brands where we thought the quality of the Call Center Headsets didn’t live up to the expensive price point.

4. Warranty

It is always suggested to buy Call Center Headsets with a warranty period as you can always replace it with a new product if you find any fault in the device. If not warranty, you should check for return policy so that you do not waste your money on a product that is not effective enough.

How we Tested?

Testing a four-five items is easy, but more than that isn’t. To make the whole process easy and to get decent some # at the end, our team simplify the testing procedure by divided into steps. Here are they:

1. Make a List

We don’t want to waste time on testing those products which aren’t available in United States market. So first of all we list down all the products which are in available in the market.

2. Sort out the Best selling # in USA

Sorting out the listed items on some necessary criteria, make the process more easier. Some factors which we must include in every item is Brand Trust, Value for Money and Reliability. Also, we contact with some retailers to know about product’s good and bad things.

3. Apply Filters

Furthermore, we divide them out on the basis of Features, Online Popularity, Consumers Reviews, Brand Reputation, Prices And More. And finally, we got our targets.

4. Assign the Task

So here we reach at our final step from where the real testing starts. We have distinct team for each type of testing, like separate squad for performance, strength, reliability testing. Our manager assign the task among them and sort out some decent options from the results.


Just like any other product, there is a massive range of Call Center Headsets in the market. It can especially be overwhelming for a person who has never used the product before to pick the right option. This is where our review comes in. Our list includes some of the Best Call Center Headsets in USA that you can find today. They are also very affordable and can help you rock a gorgeous look without breaking the bank.

After analyzing the results, without any doubt we can say Mpow 071 USB Wired and is the best option for you right now. Althrough, Jabra PRO 920 is also fabulous choice if you want a little cheaper one. Do check them out both.

Have a Great Day!